Pick-up and return

Orders

  • Please place your order via our general catalogue only.
  • For the time being, you may place up to 10 orders a day in view of the initially increased amount of orders. Once you have collected your orders from the self-pick-up area and checked them out, you may place further orders.
  • Since our open stacks areas are not accessible for the time being and you thus cannot pick them up by yourself, we have made these holdings available for you to order via our general catalogue in addition to our closed stacks holdings. It is not possible to use non-lending collections from our open stacks areas.

Self-pick-up area

  • Please pick up your order on the next day but one after placing our order in our self-pick-up area at the rear entrance lobby. You can reach the area by following a route marked by barrier tape, which is a one-way street from the entrance via the self-pick-up area to the exit.
  • Your books will be available on the shelves of the self-pickup area sorted by user number and the first 3 letters of the last name, so that they can be quickly picked up.
  • The aisles between the shelves of the self-pick-up area may be entered by one person at a time only After picking up your books, the area must be left quickly and a self-check-out terminal must be visited.
  • Your order will be available for 5 days, after which we will remove them.

Self-check-out

  • Please use either of our two self-check-out terminals to check out your books. They are located in the immediate vicinity of 1. the self-pick-up area and 2. the main exit: Please scan your CAU Card or user card at the self-check-out terminal and then place your books on the check-out area. If resources are not checked out properly, the alarm system will sound when leaving the building (passing the book security gates).
  • There is no need to check out your interlibrary loan orders.
  • Each terminal may be used by one person at a time only. Please maintain the necessary safety distances from other patrons and disinfect your hands with the disinfectants provided before / after device use.

Return

  • Please return your books either at our Service Counter or by putting them onto the book trolley provided You will not be issued a receipt.

Should you have any questions concerning our self-pick-up area or our self-check-out teminals, please do not hesitate to contact our Service Counter.